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Account & Data Deletion

Your data, your control. Learn how to delete your account or request data removal.

How to Request Account Deletion

In accordance with Google Play's Data Safety requirements and the Australian Privacy Principles (APP), Repnotes provides clear options for users to delete their accounts and associated data.

In-App Deletion (Patients)

Patients can request to have their account and data removed directly within the Repnotes app.

  1. Open the Repnotes app and navigate to the Preferences / Settings menu.
  2. Select the option to manage your account or clinic status.
  3. Choose the option to request account deactivation or deletion.
Patient requesting account deactivation

Clinic Administration (Practitioners)

Clinic administrators can securely delete patient profiles or practitioner accounts assigned to their clinic.

  1. Log in as a Clinic Administrator.
  2. Navigate to the Manage Patients or Manage Users interface.
  3. Select the user and choose to permanently delete their access and data.
Clinic administrator deleting a patient account

Web / Email Deletion Requests

If you no longer have access to the app, you can request account and data deletion by contacting our Privacy Officer directly. Please email us from the email address associated with your account.

Data Retention & NDIS Compliance

When you delete your Repnotes account, your Firebase Authentication profile and Firestore user data will be permanently and securely deleted from our systems.

Note for Medical Records: NDIS guidelines mandate retaining adult clinical records for 7 years (and until age 25 for minors). Repnotes acts as a data conduit. Your Practice Management System (e.g., Cliniko or Nookal) serves as the permanent Electronic Health Record (EHR). Notes that have already been synced to your clinic's PMS will remain there to ensure legal compliance, even after your Repnotes account is deleted.