Got questions? We've got answers about integrations, compliance, and workflow.
Repnotes includes Smart Note Templates covering all standard clinical models (SOAP, DAP, BIRP, PIE, SBAR, etc.) alongside structural templates (Initial Consult, Standard Consult). Selecting a template from the dropdown instantly configures your note structure, enabling or hiding relevant NDIS sections. If you manually adjust any sections, the system's adaptive logic will automatically infer the closest template, keeping your workflow seamless.
Start the activity, then turn on the microphone switch at the lower-left of the workout graphs. A red indicator and rolling words confirm that transcription is active, and it remains enabled until you turn it off or the session ends. To route speech into note fields, say a command such as “Repnotes add to observations…” followed by the content—the comma is not required, and common transcriptions such as “Rep Notes”, “Rep Know”, “Rip Notes”, “Prep Notes” and “Reps” are accepted. The live transcription turns faded green while a command is active; pause for three seconds or say “Repnotes done” to end its content. After the activity, open the pre-populated Transcription section and tap Interpret. Repnotes appends supported commands to the matching fields without replacing your existing text. Review all populated fields before sending the note. See the complete Activity Transcription and Voice Commands Guide.
While templates inside Cliniko or Nookal provide a helpful structure, they still rely entirely on manual, double-handled data entry. With standard templates, you must manually ask patients for their home exercise logs, calculate their averages, calculate Goal Attainment Scaling (GAS) scores, and type those numbers in by hand. Repnotes automates this entire loop: patients log their exercises directly in the Repnotes app, and that objective data instantly pre-populates your clinical progress note. Additionally, Repnotes features built-in compliance guardrails specifically for Australian rules (like automatically separating and capping travel time at 50%) and includes adaptive smart notes that dynamically hide or show sections depending on the consultation type.
We currently offer integrations with Cliniko and Nookal. Our API connections allow you to import patient profiles from your calendar and push fully formatted NDIS Progress Notes right into their official electronic health record with one tap.
Generic AI scribes rely on generative summaries that can introduce unsupported wording or inconsistent formatting. Repnotes instead combines objective exercise-log data with a structured, clinician-reviewed form. Its optional activity transcription preserves the recognised words, while the local Interpret action only routes explicit “Repnotes, add to…” commands into supported fields—it does not invent a summary. The practitioner reviews and edits the final note before export or PMS submission.
You can still use Repnotes! For non-integrated platforms, Repnotes acts as a powerful standalone NDIS note generator. You can export the formatted NDIS Progress Note as a DOCX file and drag-and-drop it into your patient's existing file.
Yes, if they are performing exercises at home! Patients use the Repnotes app to view their prescribed Home Exercise Programs (HEPs) and log their progress. However, Repnotes is also designed for in-clinic use. Practitioners can select a patient, conduct the exercises together during a session, and log the results directly. In both cases, the logged data and Goal Attainment Scaling (GAS) automatically feed back into your next NDIS progress note, eliminating double data entry.
Absolutely. Repnotes supports advanced, flexible Home Exercise Program (HEP) management. Any clinic or individual practitioner can easily create new, custom physical therapy exercises and build clinical routines from scratch. These exercises can be kept private, shared clinic-wide as standard templates for all staff, or published to our global registry where they can be rated, reviewed, and shared with practitioners around the world.
When creating a new exercise or routine, you have full control over its visibility. You can keep it private to your profile, share it exclusively as a clinic-wide resource, or publish it to the global Repnotes database. The global community library allows other clinicians to search for specific movements, rate exercises based on clinical efficacy, and leave feedback, establishing a peer-reviewed standard of exercise prescriptions.
An Android or iOS device is required. Install the Repnotes app for ultimate convenience for both practitioners and patients.
Repnotes is intuitive and easy to use, but if you need additional support, we offer induction training via Zoom for your team. Simply request it by emailing support@repnotes.com.au.
All subscriptions include unlimited patients, clinical note generation, PMS integrations (Cliniko, Nookal), and NDIS-compliant templates. For detailed pricing tiers, please visit our Pricing page.
No, we do not store payment information. Payments are securely processed through Stripe, which manages your information according to their strict privacy standards. Saving your card details for automated payments is optional and requires your explicit consent.
Absolutely. Repnotes is the "Only NDIS Note Engine Built for Australian Allied Health". Our templates are formatted to NDIS standards, including specific fields for NDIS Support Categories, Billed Item Codes, Travel Time (capped at 50% per rules), Functional Observations, Outcome Measures (like TUG or 6MWT), and Risk/Incident reporting.
Yes. Repnotes strictly enforces the Australian Privacy Principles (APP). We require patient consentToShare flags before pushing any clinical data to your PMS. We also utilise strict server-side Role-Based Access Control (RBAC) to ensure practitioners can only view data for their assigned clinic.
Repnotes acts as an automated data conduit, while your PMS remains the ultimate Electronic Health Record (EHR). As long as your notes are successfully synced to your PMS, you remain fully compliant with NDIS data retention mandates.
We meet and exceed HIPAA standards and are committed to meeting the highest standards of data protection under GDPR. Patient data is encrypted during transfer and storage, with strict access controls and regular security audits in place. Our transparent privacy policy clearly explains how data is collected, used, and stored, giving you full control to access, correct, delete, or transfer your data.
Your data is never shared with third parties unless required by law or you provide explicit consent. Even in such cases, strict agreements are in place to protect your information. Our support team may access your data only when absolutely necessary to assist you.
Your data is securely stored within your region, protected with advanced encryption both at rest and in transit, ensuring it remains secure at every stage. Access is restricted to authorised personnel, and you can enable Two-Factor Authentication (2FA) for an added layer of security.
We offer regular education sessions to keep users informed about cybersecurity best practices, risk management strategies, and data protection techniques. These sessions empower you to take proactive steps to further secure your data.
If you delete your account or it remains inactive for 12 months, all associated data will be permanently deleted within that timeframe.
We collect essential details like your email, phone number, full name, and clinic information. If you contact us or participate in surveys, we may collect additional information, but only what’s necessary to serve you better.
If you have any concerns or notice a potential issue, you can contact our privacy officer directly. If you’re not satisfied with the resolution, you may escalate the matter to the Australian Privacy Commissioner.
